this brokerage has really upset me. they don’t have online ACH capability(sending funds to/from the account), so i had been phoning in my requests. a couple weeks ago, they did the exact opposite of my request to send proceeds from my matured bonds into my checking account(they attempted to ACH from my checking account) leaving me with a $20 overdraft fee from my bank. then, they demanded i make my ACH requests by email(after denying what i had said on the phone, i.e. trying to cover-up their incompetence). last week, they did it again, doing the exact opposite of my email request, which was to send money TO my bank FROM them..leaving me once again with a $20 overdraft fee from my bank. What can i do to force them to at least pay me $40 for my overdraft fees?
Personal Finance
ACH request with my broker(zions direct)?
this brokerage has really upset me. they don’t have online ACH capability(sending funds to/from the account), so i had been phoning in my requests. a couple weeks ago, they did the exact opposite of my request to send proceeds from my matured bonds into my checking account(they attempted to ACH from my checking account) leaving me with a $20 overdraft fee from my bank. then, they demanded i make my ACH requests by email(after denying what i had said on the phone, i.e. trying to cover-up their incompetence). last week, they did it again, doing the exact opposite of my email request, which was to send money TO my bank FROM them..leaving me once again with a $20 overdraft fee from my bank. What can i do to force them to at least pay me $40 for my overdraft fees?
